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Moderation policy
- Blog comments are pre-moderated to check they comply with the blog participation guidelines above. If comments don’t comply they will not be published.
- Here is a brief outline of how we evaluate comments.
- Is this comment on topic, does it add value to the discussion and can Australian Business Energy answer publicly? If so, post a timely response within the next business day
- Is this person asking for information or offering feedback relating to another part of the Australian Business Energy work, or related business entities as a whole? If so, we’ll pass the query on and ensure it is dealt with as quickly as possible. We will update the user on progress if relevant.
- Does this comment raise an issue with a service, tool or transaction process provided by Australian Business Energy? Or, is it reporting a bug or performance problem? If so, we'll alert the team responsible for fixing the service, tool or transaction or issue and tell the user this has been done, if relevant.
- Is this comment a rant at Australian Business Energy, or related business entities, venting frustration or anger? If so, we will discuss with our customer services team, referring to the participation guidelines.